Shipping policy

Shipping Policy

Effective Date: [Insert Date]

Thank you for choosing Rosemont. We are committed to delivering your Rosemont Lift & Contour Massager safely and efficiently. This Shipping Policy explains our delivery process, estimated timelines and shipping terms.

1. Delivery Times

All orders are processed and shipped with care.

Our estimated delivery timeframe is:

8–11 business days

Delivery times begin once your order has been processed and dispatched.

Please note that delivery times are estimates and are not guaranteed delivery dates.

2. Shipping Method

All orders are shipped using:

Aramex Store-to-Door Delivery

Your order will be delivered directly to the address provided during checkout.

Customers are responsible for ensuring that all delivery information provided is accurate, including:

  • Full name

  • Contact number

  • Delivery address

  • Any additional delivery instructions

Rosemont is not responsible for delays caused by incorrect or incomplete customer information.

3. Processing Times

Orders are typically processed within our standard fulfilment timeframe before being handed over to the courier.

Once your order has been dispatched, you will receive tracking information where available.

Please note that tracking updates may take time to reflect after dispatch.

4. Delivery Delays

While we work with reliable delivery partners, delays may occasionally occur due to circumstances outside of our reasonable control, including but not limited to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • High-volume periods

  • Operational disruptions

  • Incorrect delivery information provided by the customer

  • Events outside our control

Rosemont is not responsible for delays caused by third-party courier services or circumstances beyond our reasonable control.

However, we will always make reasonable efforts to assist customers and communicate with the courier where possible.

5. Lost or Missing Parcels

Once an order has been successfully handed over to the courier, delivery becomes subject to the courier’s tracking and delivery procedures.

If your parcel appears delayed, lost or incorrectly delivered, please contact us and we will assist in opening an investigation with the courier.

Customers may be required to provide additional information to assist with the investigation.

6. Delivery Address Changes

Please ensure your delivery address is correct before completing your purchase.

If you need to update your address, contact us as soon as possible.

We cannot guarantee address changes after an order has been processed or shipped.

Any additional costs caused by incorrect address information may be the responsibility of the customer.

7. Failed Deliveries

Customers are responsible for being available to receive their order or arranging an appropriate alternative.

If delivery attempts fail due to the customer being unavailable, incorrect details, or refusal to accept the parcel, additional delivery arrangements may be required.

8. International Orders

At this time, delivery availability and timeframes may vary depending on the destination.

Additional shipping terms may apply for international orders.

9. Consumer Rights

Nothing in this Shipping Policy limits any rights you may have under applicable South African consumer protection laws, including the Consumer Protection Act 68 of 2008.

10. Contact Us

If you have any questions regarding your order or delivery, please contact:

Rosemont

Email: kgomotsotsatsi@gmail.com

Address:
256 Louisiana Street, Randburg, 2195

By placing an order with Rosemont, you acknowledge and agree to the terms outlined in this Shipping Policy.